Retention Specialist

Role Title:  Retention Specialist

Salary:  £41,949

Location: London

Tenure:  Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.  

Are you a keen advocate of women and girls’ rights in emergencies?

Would you like to work with ActionAid and take responsibility for delivering high quality integrated appeals and for developing and implementing engaging supporter focussed journeys? 

Then we'd love to hear from you!

ActionAid UK is currently recruiting for a Retention Specialist, who will primarily be responsible for developing effective campaign strategies, on time, and in line with ActionAid UK’s campaign strategy processes.

We will look to the Retention Specialist to ensure there is successful collaboration and alignment with other campaigns and programmes across the organisation and that all campaigns include an input from different audiences and specialists. 

The Retention Specialist will  propose channel and campaign objectives and metrics and will also take responsibility for ensuring that outputs and outcomes are regularly monitored, evaluated and reported against the strategic objectives of the campaign. They will also communicate campaign launches and results to the wider team to ensure knowledge and key learnings are shared across the department.

In order to succeed in this role, you must have proven experience of planning and managing direct marketing campaigns in a fundraising context.

Applicants must also have previously held roles with a specific focus on campaigns that retain and develop supporters (preferably in Charity context).

If you have strong analytical skills to both evaluate and interpret campaigns, as well as to challenge the norm when it comes to data selections and effective targeting of communications, this may be the role for you. 

To be considered for this role, you must have a deep understanding of direct marketing best practice and regulatory guidelines.

We are keen to receive applications from those with excellent communication skills, both written and verbal.

The successful applicant will have proven organisational and time management skills 

If you are passionate about working within an organisation who are fighting for the rights of women and girls living in poverty, we would love to receive your application. 

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.  

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.  

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.  

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

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Job Description